Our Terms and Conditions
THE CONTRACT
When you make a booking with Thisisisland.com by DAFNE WERNICKE you undertake that you have the authority to accept and do accept these booking conditions on behalf of yourself and your party. A contract shall be deemed to have been made between Thisisisland.com by DAFNE WERNICKE and The Client, when the Client has confirmed requirements verbally or by mail, and Thisisisland.com by DAFNE WERNICKE has accepted such booking by sending a confirmation.
Your contract is made with Thisisisland.com by DAFNE WERNICKE, Snorrabrout 83, 105 Reykjavík Iceland.
It is essential that upon receipt of our confirmation, you check the experience details we have made and confirmed, and inform us immediately of any errors. Where this is not done, and there is an unreasonable delay in notifying any apparent discrepancies in the confirmed arrangements, we will not be responsible for any charges that may arise as a result of alterations that have to be made to the experience booking.
TERMS OF PAYMENTS
Thisisisland.com by DAFNE WERNICKE requires a 20% deposit of the total itinerary cost to confirm your booking.
For bookings where the amount does not exceed 95.000 ISK (Icelandic Krona), full payment is required upon booking confirmation.
When the booking is made less than six (6) weeks before the beginning of the program, the total amount has to be paid in full.
If you have had multiple payments, the final balance is payable at least four (4) weeks prior to the beginning of the program. In case of further delays on payments ESKIMOS reserves the right to treat this as a cancellation and withdraw its confirmation of the services.
Payment for your experience can be made by credit card (Visa or MasterCard) or bank transfer.
Please note: Payments made by credit card are subject to a 2% processing fee.
Our credit card payments occur in a secured payment area protected by TLS encryption (SSL/TLS). The transaction process follows the requirements of the major card networks (e.g. Visa, MasterCard) and is compliant with the current PCI DSS standard.
Where payment is made by bank transfer in a foreign currency (EUR, GBP or USD), each payment (if there are multiple payments) is subject to the exchange rate provided by ESKIMOS on the issuing date of the invoice.
Please note that our payment terms may differ from what is stated above and is dependent on the itinerary and on our suppliers’ payment policies. You will be informed clearly before booking confirmation.
VALIDITY OF PRICES
Thisisisland.com by DAFNE WERNICKE uses different local suppliers to put up your itinerary. Rates we quote are based on current list prices for those suppliers. Thisisisland.com by DAFNE WERNICKE will notify The Client as soon as possible in case of any price increase before the whole program is confirmed.
All prices given to The Client are displayed including VAT and all other taxes unless stated differently the confirmation email.
After the final invoice has been issued, the price given to the client is fixed and guaranteed unless given in a foreign currency (see below).
Any program quoted in a foreign currency is subject to exchange rate fluctuation. If no proof of payment is given to Thisisisland.com by DAFNE WERNICKE within one week (7 days) after the issue of the invoice, ESKIMOS reserves the right to send a new invoice based on a new exchange rate.
CANCELLATIONS FROM THE CLIENT
You or any member of your party may cancel your booking at any time providing that the cancellation is made in writing to Thisisisland.com by DAFNE WERNICKE. You will receive a prompt refund of the amount paid (excluding any amendment charge if there are any) less the cancellation fees specified below:
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Up to 42 days prior to the beginning of the program: 20% of the full amount
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14 to 41 days prior to the beginning of the program : 40% of the full amount
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7 to 13 days prior to the beginning of the program : 80% of the full amount
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Less than 6 days prior to the beginning of the program : 100% of the full amount
Please note that our cancellation terms are dependent on the itinerary and on our suppliers’ cancellation policies.
Cancellation of one or more passengers within a group may cause a price increase for the group or a cancellation fee as detailed above.
We strongly recommend that all our clients take out comprehensive travel insurance. If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim some or all of the cancellation charges.
AMENDMENTS FROM THE CLIENT
We will do our best to assist you in amending your experience arrangements after booking, but cannot guarantee that this will be possible. You will be responsible for any charges (whether made by us or the suppliers of the various experience components) that result from such amendment.
CANCELATIONS FROM
THISISISLAND.COM BY DAFNE WERNICKE
Thisisisland.com by DAFNE WERNICKE reserves the right to cancel any trip prior to departure for reasons that may include but are not restricted to unforeseen or unexpected equipment failure, adverse climatic conditions, road closures and other human or natural occurrences beyond Thisisisland.com by DAFNE WERNICKE’s control.
Any trip cancelled by Thisisisland.com by DAFNE WERNICKE as in the clause above will result in 100% of funds paid being refunded.
LIABILITY
In all arrangements involving third parties Thisisisland.com by DAFNE WERNICKE act only as the agent of the Client and no liability of any kind whatsoever shall be attached to Thisisisland.com by DAFNE WERNICKE in connection with or arising from such arrangement with a third party.
Thisisisland.com by DAFNE WERNICKE will not be responsible for loss, damage or injury to any person or their property, howsoever caused.