We understand that travel plans can change — especially in a country where nature likes to improvise. This cancellation policy is designed to be fair, transparent, and respectful of both travelers and local operations.

1. Cancellations by the Client

• More than 48 hours before the tour start time
  → Full refund (100%), no questions asked.

• Between 48 and 24 hours before the tour start time
  → 50% refund.

• Less than 24 hours before the tour start time or no-show
  → No refund.

This policy applies to all private and small-group tours.

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2. Weather & Safety-Related Cancellations (by Us)

Safety always comes first. If a tour is cancelled by us due to:

• Severe weather conditions

• Road closures

• Unsafe driving conditions

• Official warnings from Icelandic authorities

You will be offered one of the following options:

• A full refund (100%), or

• The possibility to reschedule the tour for another available date

The decision to cancel a tour for safety reasons is always made in the best interest of our guests.

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3. Changes & Rescheduling

• Changes to tour dates or times are subject to availability.

• Requests made more than 48 hours in advance will be accommodated whenever possible, at no extra cost.

• Last-minute changes may not be possible due to logistics and planning constraints.

4. Early Termination of a Tour

If a tour is shortened or interrupted due to weather, road conditions, or safety concerns:

• Partial refunds are not guaranteed, as operational costs remain unchanged.

• Each case will be evaluated individually, always with fairness and transparency.

5. Refund Method

• Refunds are issued using the original payment method.

• Processing time may take 5–10 business days, depending on your bank or payment provider.

6. Acceptance of Policy

By booking a tour, you acknowledge and accept this cancellation and refund policy.